Artificial intelligence or AI is becoming an asset that many businesses wouldn't want to overlook. This is due to the fact that AI is supposed to provide cost-effective and convenient solutions to businesses that want to use AI technology as potential leverage for growth. Indeed, experts are looking at how AI could cost the jobs of millions of workers. The fear of displacement has shaken up entire labor markets, especially in outsourcing centers across the Asia-Pacific region. Without a doubt, digital transformation is an unstoppable force and businesses will need to depend on AI for scaling their operations as they compete for a larger market share -- or should they?